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This can occur when someone tries to "restore" from their backup, but inadvertently uses the "import" feature of FundRaiser Basic. The only prevention is to understand the following:

This can occur when someone tries to "restore" from their backup, but inadvertently uses the "import" feature.

  • Import always ADDS names
  • Restore always REPLACES names

If you've doubled your records, how can you rectify the problem? How can the accounts be "re-numbered" so that there are not huge gaps in the account numbers?

To rectify the situation, simply RESTORE from the backup you last made (the one you were trying to restore in the first place).

If you've added data such as gifts or names to the database prior to discovering that you have duplications, the process is not so simple. If you RESTORE, then you'll have to re-enter any new information you entered since the last backup point. If this is just a few entries, no problem. If it took weeks to discover the duplications, then likely your most recent backup will have the same duplication. In this scenario, you'll need to go through the database manually, making certain that all gift information appears on the record that you want to retain. Delete all of the duplicates.

In the recent tech support email, the duplication/importing occurred several times before being detected, and during the process of eliminating duplicates, the account numbers were no longer fairly contiguous, but had large gaps in the sequences. In order to get the account numbers to more nearly reflect the actual entries in the database, here is what I suggested they do:

  1. make a backup of the data (now with no duplicates) to a special folder on your computer (one that you create somewhere other than the FRBW folder for this purpose)
  2. uninstall the program.
  3. reinstall the program,
  4. do an "Import" from "FRBasic Windows", pointing FundRaiser to that special folder created in step 1, to bring all the information back into the program.

This will allow FundRaiser to reassign all the account numbers. Be aware that the numbers assigned in this step may not (probably will not) correspond to the numbers that the accounts had originally been assigned.

Larry Weaver is an A+ certified computer technician, a Microsoft Certified Professional, as well as the training manager here at FundRaiser Software. He has worked with FundRaiser Basic software off and on since the mid-'90's.  When not operating computers, he enjoys operating motorcycles and musical instruments, and watching his grandchildren grow and prosper.