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"I sent out about 600 letters in December, thanking people for their gifts that year and asking for a year end gift.... We generated $4,500 in less than a month, with more coming in. FundRaiser Basic makes it so much easier to track and work on these kinds of 'personal' fundraising approaches."
-- Jenifer S., Bogus Basin Lifetime Sports Education Foundation, Boise, ID
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A: Sometimes it can be a simple problem with the Windows environment (most notably Window 95, 98, and Me), and a simple restart or shutdown/restart will clear it up. If it happens often, then the most likely cause is corruption of one of the main databases. Make sure you have the latest version (available on our website) installed. If you have the latest version, have run file maintenance and the data integrity check with no errors, then you'll want to contact our Tech Support staff at They will probably direct you to send us up to 3 files that may have been corrupted. We can remove corruption from those files, usually with no loss of data, otherwise with a minimal loss of data. (You have been faithfully making backups of your data for just this occasion, haven't you??)